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Responsible Travel

Frozen Himalayas have always believed that if you do something and there is no benefit to the community then there is no beauty in that work. Therefore we have been constantly teaming with people and using their knowledge and expertise to shape the future of Ladakh.

We have been creating responsible tourism itineraries for people who want to travel and make a difference. Currently our friends and clients are sponsoring under privileged kids to go to school, building houses for the poor, helping struggling people financially - giving them dignity in their day to day existence, teaching skills to children which they will never learn in govt schools and aiding in the distribution of medicines and medical equipment to the remote places and hospitals. From the last 5 years we are promoting resp

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About us Our Team Our Concept Why Us Responsible Travel

The Booking Form and Deposit:

1.The Booking Form and Deposit:
1. Once the client makes consent over a tour by sending a confirmation mail. Then the company will send the bank details for the initial deposit.

2. To make a booking for any tour with the Company the Client must send a deposit of 200 USD per person in case of Foreign Nationals and 7000 INR in case of Indian Nationals for a tailor-made trip, usually a deposit of 20% per person of the total cost of the trip.In some circumstances we will contact you for interim payments where certain services such as flights have to be secured in advance.

3. The Contract between the Company and the Client will be final and binding on both parties with effect from the date that notification of the acceptance of the deposit has been sent by the Company to the Client.

4. We reserve the right for whatsoever reason to return the deposit to the Client and refuse acceptance of the Client’s application. The Contract is subject to the following terms and conditions.

2. Balance of Payment:
1. The Client will pay the balance of the tour price, no less than 45 days before the departure date. If the booking is made less than 45 days before the relevant departure date the client must pay the tour price in full on booking.

3. Failure to pay the Balance of Payment when due:
If the balance of the payment due from the Client to the Company is not paid 45 days prior to departure, we will treat the Contract as cancelled by the client and retain the deposit.

3. Deposits are non-refundable. If you cancel your booking, cancellation charges will be imposed as shown below:
a) 45 days or more prior to departure – loss of deposit
b) 44-30 days before departure – 30% of tour cost
c) 29-14 days before departure – 60% of tour cost
d) Less than 13 days – 100% of tour cost

4. All cancellations must be in writing and be made by the person who signed the booking form.
1. Any payments for flights are non-refundable.

2. After the Departure Date, no refund for any unused portion or part of the tour or services to be provided will be given. If the Client of their own volition makes any alteration to or departs from, any portion of part of the tour, such alteration or departure will be entirely at the Client’s expense and liability and the Client will forthwith communicate in writing the reason for leaving to the tour guide.

5. Cancellation by the Company:
1.The Company reserves the right to cancel the Client’s tour, however, the Company will normally not do so unless forced to do so by virtue of unforeseen circumstances such as flight cancellations, civil or political unrest or ‘force majeure’ or on group tours where minimum numbers have not been reached.

2. In the event of cancellation caused by unforeseen circumstances such as flight cancellations, civil or political unrest or ‘force majeure’, the Company will only reimburse monies that it can retrieve.

3. In the event of cancellation caused by a group not reaching minimum numbers (an amount which will be determined by The Company), then the Company shall notify the Client not less than 30 days prior to departure that the minimum numbers have not enrolled and the tour is cancelled, in which case we will offer you an alternative tour of an equivalent or lesser price. If this is not acceptable, the payments made to the Company in respect of the tour (with the exception of monies paid out for international flights where cancellation charges may apply), shall be reimbursed.

4. In the event of any cancellation, the Company will not accept liability for any incidental expenses that the Client may incur as a result of cancellation or for any other loss or damage howsoever caused arising out of cancellation. In all cases it is up to the Client to have suitable insurance to cover any additional losses not covered by the Company’s policy of reimbursement due to cancellation.

6. Cancellation due to Weather
Frozen Himalayas is not responsible for any kind of cancellation caused due to weather. In that case the client has to bare the charges for cancellation.

7. Moment of truth
1. When the tour will commence the company will provide the services as per the agreement.